ORDEROrders are in general shipped within 24 hours from the payment receipt. If one or more items are not available within 2/3 days, the customer will be contacted by telephone or by email and he will have the opportunity to choose a different item, to wait until the availability of the item or to be refunded for the unavailable item. It’s necessary to indicate your personal data including the tax code (and eventually vat number per invoice), a destination address and a telephone number
SHIPPING COSTS IN ITALY- Orders over 35€ : free shipping
- Orders under 35€: fixed rate of 5€
- Orders over 100€: 10% discount (using code SCONTO10, to be inserted in the space dedicated to coupon codes, which is on the final screen, before completing the order) + free shipping
SHIPPING COSTS ABROADPlease contact our office to receive a quotation.
PAYMENTIt’s possible to pay by credit card (Visa, MasterCard, Postepay or other charge card) to secure circuit (the seller does not have access to the personal data of the online transaction) or by bank transfer to VOLCHEM SRL - iban IT 55 G 03069 11886 100000004511. It should be noted that the major credit cards (Visa and Mastercard) require you to enter a security code in the possession of the user at the first payment in any e-commerce website.
SHIPPINGVolchem delivers by courier (SDA, BRT, GLS...), the delivery is made within 24-48 hours. The address must be available at the address provided at the times required by the courier (typically 9-13 and 14-18) otherwise a notice will be left and a second delivery attempted. In case of a not successful delivery, the addressee will have to pick up the package at the offices of courier. If, after a period of storage, the package is not picked up, it will be returned to the sender without further claims by the buyer and he will be charged by the costs related to the opening of the procedure of stock. Volchem guarantees all shipments, customers don’t need any further insurance form.
IMPORTANT: At the time of receipt, please put a "signature subject"; if the words were not already present in the shipment form, so as to ensure the customer for any damage received in transport. Without signature subject, Volchem is not liable for complaints.